TRAIN - for Improvement and PLAN IMPLEMENTATION
The training mentioned here is not the training of people prior to the development
of the plan or management system including groups such as:
senior and middle level managers
supervisors, in-house expertise
members of the management improvement team
members of the element coordination teams
The training of those groups is very important but is not part of the platform model
as such. You can find that training under the umbrella of the 17-step
Process - steps 2, 3, 4, 9 and 11.
Train as part of the platform model is the training in relation to the execution of
the plan, more particularly to the execution of the element activities. This training precedes the last
part of the platform model: Plan - Train - Do and can be found in steps 13, 14 and 15 of the 17-step
The plan indicates what needs to be done and provides the basis for training of
people which includes:
Training of people who need to know the HOW of the work involved when implementing of
the element activities (step 13 of 17-step process: "Implementation training"). For example, how to
investigate incidents, how to carry out inspections, how to deal with customer complaints, how to
report unwanted events, etc.
Obviously the training will depend on the Management Activity Area or element concerned. The
training needs to consider relevant issues, the reason for change, element objectives, the activities to be done,
tools/forms to be used etc., basically everything that comes under "Structure".